Do you have questions about our COVID-19 testing? We have answers. See below for responses to some of our customers’ most common inquiries.


Can I order a test for someone else?

Yes, you can order a test for as many individuals as you would like. Due to HIPPA all test results will be securely sent to the actual patient.

How long is my sample stable?

The shipping kit should to maintain specimen stability during overnight shipping. However, it is important to bring your sample to a drop box on the same day you collect it before the last pickup for Express shipping.

What happens if I don’t collect my sample correctly?

If the sample is unable to be tested for any reason, a representative from the laboratory will contact you to discuss your options.

How do I collect my sample?

You should refer to the collections instructions included in the kit.

Billing and Payments

Do you accept insurance?

Currently, we do not accept insurance as a form of payment.

Can I use my HSA or FSA dollars to pay for tests?

We accept HSA or FSA cards with a VISA® or MasterCard® logo. Please contact your benefits provider to verify plan rules and eligible expenses.

Can I get a refund if I change my mind?

Please refer to our Refund Policy.

Shipping and Activation

When will my kit arrive?

Generally, kits ship within 2 days of order approval by the physician.

Is it safe to send my sample in the mail?

We provide adequate instructions and shipping materials to ensure your sample will arrive safely to the laboratory.

How do I track my kit?

You can track your kit using the tracking information that will be emailed once your order is approved.

How do I register my kit?

You will be sent a link to register your kit using the unique barcode on the package.

What should I do if I sent my kit to the lab before I register it?

Contact the laboratory directly to discuss your options.

Tests and Results

What tests do you offer?

We currently offer the COVID-19 diagnostic test using PCR. We will soon be offering Inherited Cancer screening, Pharmacogenetics and Wellness panels.

What is coronavirus (COVID-19)?

COVID-19 is a new coronavirus not previously identified in humans. The virus causing COVID-19, is not the same as the viruses that commonly circulate among humans and cause mild illness, like the common cold.

What are the COVID-19 symptoms?

Current symptoms reported for patients with COVID-19 have included cough, shortness of breath, fever, chills, muscle pains, sore throat and new loss of taste or smell. Please refer to the CDC website for the most up-to-date information.

How COVID-19 Spreads?

COVID-19 is thought to spread mainly through close contact from person-to-person in respiratory droplets from someone who is infected. People who are infected often have symptoms of illness. Some people without symptoms may be able to spread virus. Please refer to the CDC website for the most up-to-date information.

How can I protect myself from getting COVID-19?

According to the CDC, everyone Should

  • Wash your hands often
  • Avoid touching your eyes, nose, and mouth with unwashed hands.
  • Avoid close contact
  • Cover your mouth and nose with a cloth face cover when around others
  • Cover coughs and sneezes
  • Clean and disinfect
Where can I learn more about COVID-19?

You can visit the CDC website for the latest and most accurate up-to-date information on COVID-19.

Who is eligible to purchase the COVID-19 at-home kit?

We offer our COVID-19 test kit to all individuals who wish to be tested both symptomatic and asymptomatic. Current research shows that asymptomatic individuals, if infected, are at just as much risk of spreading the virus as symptomatic individuals.

What is the methodology for your COVID-19 test?

This test is a qualitative assay using PCR technology.

What do the test results indicate?

Using the Better To Know diagnostic test, a negative result means that the virus that causes COVID-19 was not found in the person's sample. In the early stages of infection, it is possible the virus is undetectable. If you are experiencing symptoms associated with COVID-19 and you receive a negative result, please contact your healthcare provider for further instruction. A positive result means the virus that causes COVID-19 was found in the sample. Please contact your healthcare provider for further instruction.

What to do after you are tested?

If you test positive for COVID-19, see If You Are Sick or Caring for Someone.

If you test negative for COVID-19, you probably were not infected at the time your specimen was collected. However, that does not mean you will not get sick. It is possible that you were very early in your infection at the time of your specimen collection and that you could test positive later, or you could be exposed later and then develop illness.

How long does it take to get the test results back?

Generally results will be available within 72 hours after receipt at the laboratory.

Will someone contact me about my results?

You will receive an email when the results are ready to be viewed on the secure web portal.

Physician Services

Does my doctor have to order the test?

No, the cost of the physician services will automatically be applied to your order and a physician in your state of residence will authorize your order.

Can I speak to the doctor?

If you need further assistance after receiving your results, you should reach out to your primary health care provider.

Drive Thru testing

Where is the drive thru test site located?

It is located at 9 Corporate Blvd NE, Ste. 150, Atlanta, GA 30329.

Is drive thru testing available in my area?

Currently drive thru test is only available in the greater Atlanta area.

Security and Privacy

Are my test results private and confidential?

Absolutely, your results are completely secure and will only be shared with you and your ordering provider. We will follow all state and federal guidelines for reporting certain test results to Public Health agencies as required. We will never disclose your information to any third-parties or unauthorized individuals.

Content sources: LifeBrite Labs,, National Center for Immunization and Respiratory Diseases (NCIRD), Division of Viral Diseases