The following policy applies to purchases made through bettertoknow.com.

Having second thoughts? Contact us to put your mind at ease.

Better To Know does not provide refunds to test kits ordered. Once the sample is received, testing will be completed and results will be available in your online portal.

If you do not receive your kit, or if the kit arrives damaged or missing components, please contact Customer Support to request a replacement.

(855)359-8629 or email at support@bettertoknow.com